41 Educational services, namely, conducting on-line courses, courses, classes, seminars, conferences, workshops in the field of leadership, process improvement, strategic planning, services skills, organizational values, teaching practices, administrative and operational practices and distribution of course and educational materials in connection therewith; Professional coaching services in the field of leadership, process improvement, strategic planning, services skills, organizational values, teaching practices, administrative and operational practices; Providing information and courses of instruction relating to education services in the field of leadership, process improvement, services skills, organizational values, teaching practices, administrative and operational practices; Providing online non-downloadable electronic publications in the nature of books, guides, whitepapers, reports, case studies in the field of leadership, process improvement, strategic planning, services skills, organizational values, teaching practices, administrative and operational practices